Customer Service Representative
Edenred Edenred Waltham, MA Waltham, MA Full-time Full-time $19 - $21 an hour $19 - $21 an hour 1 hour ago 1 hour ago 1 hour ago Job Summary The Customer Service Representative provides first-class customer service by providing helpful information, answering questions, and responding to complaints.
They are the front line of support for clients, and they help ensure that customers are satisfied with products, services, and features.
Essential Functions:
Duties and Responsibilities Answer calls and respond to emails from client administrators and client employees Receive and manage customer inquiries in a timely manner Perform research on reported questions and concerns, including researching transactions, troubleshooting technical errors, and other analysis and research as requested by the manager De-escalate situations involving dissatisfied customers, offering efficient assistance and support Log and document all call information Multi-task between various programs to assist in addressing customer inquiries Meet service level agreement and service expectations Answer calls with an average daily call volume:
80 to 100 calls per day Obtain an abandonment rate of 3% or less Focus on first call resolution Respond to customer service inquiries (PPT issues) Resolve 85% of tickets within 2 business days Resolve 99% of tickets within 5 business days Respond to inbound emails and chat service Perform other duties as assigned Required Skills/Abilities:
Typing and word processing skills, including the ability to type 40 words per minute Clear and effective verbal and written communication skills Ability to work in a fast-paced environment Effective multitasking and issue tracking skills Strong interpersonal skills Adaptability Proficient with Microsoft Office Suite or related software Experience with payment (i.
e.
commercial cards), fintech, or B2B services Education and
Experience:
A minimum of 2 years of comparable experience, preferably in a call center environment High School diploma.
Associate's degree or Bachelor's degree in a related field preferred Equivalent combination of education and experience will be considered Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Waltham, MA 02451:
Reliably commute or planning to relocate before starting work (Required) Education:
Associate (Preferred)
Experience:
Customer service:
2 years (Required) Call center:
2 years (Required) Microsoft Office:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
They are the front line of support for clients, and they help ensure that customers are satisfied with products, services, and features.
Essential Functions:
Duties and Responsibilities Answer calls and respond to emails from client administrators and client employees Receive and manage customer inquiries in a timely manner Perform research on reported questions and concerns, including researching transactions, troubleshooting technical errors, and other analysis and research as requested by the manager De-escalate situations involving dissatisfied customers, offering efficient assistance and support Log and document all call information Multi-task between various programs to assist in addressing customer inquiries Meet service level agreement and service expectations Answer calls with an average daily call volume:
80 to 100 calls per day Obtain an abandonment rate of 3% or less Focus on first call resolution Respond to customer service inquiries (PPT issues) Resolve 85% of tickets within 2 business days Resolve 99% of tickets within 5 business days Respond to inbound emails and chat service Perform other duties as assigned Required Skills/Abilities:
Typing and word processing skills, including the ability to type 40 words per minute Clear and effective verbal and written communication skills Ability to work in a fast-paced environment Effective multitasking and issue tracking skills Strong interpersonal skills Adaptability Proficient with Microsoft Office Suite or related software Experience with payment (i.
e.
commercial cards), fintech, or B2B services Education and
Experience:
A minimum of 2 years of comparable experience, preferably in a call center environment High School diploma.
Associate's degree or Bachelor's degree in a related field preferred Equivalent combination of education and experience will be considered Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Waltham, MA 02451:
Reliably commute or planning to relocate before starting work (Required) Education:
Associate (Preferred)
Experience:
Customer service:
2 years (Required) Call center:
2 years (Required) Microsoft Office:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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