Help Desk Support - Tier II - Fortune 500 Company!

Company Name:
The Bowdoin Group
Company:
Thecompany is a Fortune-500 firm based in the Metro Boston area. It is very easily accessible to US-95/MA-128, just a few minutes from US-90, the Mass Pike. They have been a major player in their industry for over half a century, and are a very stable company.
Required Skills:
- Customer Service
- Strong knowledge of Windows XP, 7, and MS Office.
- Basic System Administration - AD, Printer Management, file-share management
- Experience supporting users via phone, email, and remote desktop software
- Experience supporting mobile phones
Opportunity:
The opportunity starts as a contract, but will be converted to perm. This allows for both a quick joining to the team, and long-term stability. The manager empowers his employees - many of the current members on the team expressed their excitement for working with the manager. There is also quite a bit of upward mobility in this role.
In this role, you'll be responsible for the effective day-to-day operations of the IT helpdesk via phone, email, instant messaging, and face-to-face. You'll create, update, and resolve tickets and contribute to knowledgebase content. You'll receive and resolve issues from Tier I, and work with Tier III to bring resolution back to Tier I.
You'll work with desktops, laptops, smartphones, tablets, VPNs, basic phone setup and cell phone initialization
Some on-call will be required.
Apply:
Contact Ben today!
Ben Doyle
Recruiter
The Bowdoin Group
781.263.5265
BH11747BD

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