IT Helpdesk Administrator

Company Name:
Constant Contact
Are you an IT Helpdesk superstar? Is delighting your customer second nature to you? Are you excited about becoming a go-to person at a rapidly growing, innovative company committed to delivering a great experience for our external customers and an awesome place to work for our employees? If you are an IT Helpdesk Administrator who can answer YES to those questions, read on and get in touch with us!

We seek a highly committed and equally skilled technician who loves serving customers as much as you love supporting personal computers, applications, and peripherals. The ability to multi-task on a wide array of issues with employees at all levels is key to your success. If you have skills like those listed below, we want to hear from you!

2+ years' experience in a corporate Helpdesk setting

A passion for Microsoft (Windows OS, Exchange, AD, Office, Outlook, etc.) and Apple (OSX, iOS, Macbook Pro, iMac) technologies, including hardware and software applications.

Strong organizational and time-management skills

Clear and adaptable written and verbal communication skills required

Flexible work habits, ability to prioritize planned and unplanned customer needs

Mature, team-centric work ethic

Strategic thinker with strong analytical troubleshooting skills

Ability to build rapport and elicit problem details from internal Helpdesk customers

High energy approach to work, yet ability to stay calm under pressure

Understanding of networking principles and Microsoft Active Directory

Willingness to participate on tasks at all levels including, but not limited to desktop builds, deploys, and inventory control; user account building and maintenance; software rollouts; remote user assistance; virus and malware diagnostics and cleaning; documentation; project planning; and asset tracking, hardware recycling

Special consideration given to candidates with IT asset management (ITAM) experience and a desire to be involved in helping to manage our asset management process.

Strong consideration given to those candidates who additionally possess the following:

BS in CS, CIS or equivalent college degree

Industry standard certifications from, Microsoft, Apple, ITIL, or equivalent

Experience with Dell hardware, iPhone, Android, Tablets, Mac laptops and desktops

Experience with Dell KACE or other computer management tools

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