Customer Service Ninja (entry level / recent grads)
Are you passionate about helping people? Is problem-solving your niche? Are you an internet whiz - perhaps with an interest in the automotive world or online reputation management? Come join DealerRater's small but mighty Client Services Team!
DealerRater is looking for talented customer service professionals to join our Client Services team! Our team's goal is to provide top-notch service to DealerRater's rapidly growing client base including car dealerships, website visitors, and our internal sales staff. This is a full-time Monday-Friday position in downtown Waltham, right off Moody Street.
Responsibilities:
o Provide exceptional customer service to our dealer clients, website visitors and sales team via phone and email
o Advise customers on DealerRater products, features and best practices
o Respond and own customer issues and escalate to appropriate channels when needed
o Work through support tickets, customer communications and resolutions using Salesforce
o Interface and collaborate with other internal teams when appropriate
Experience, skills and education:
o Sincere interest in solving problems for clients, and enthusiasm in helping customers be successful!
o Associate's degree or equivalent (additional work experience may be substituted for degree) and some customer facing experience
o Experience using web-based software, search engines and social media
o Excellent written, verbal and listening skills
o Attention to detail, sense of urgency and ability to prioritize
o Professional phone demeanor
o Proficient user of Microsoft Office
o Working knowledge of Salesforce is not required, but a plus
Perks:
o Competitive hourly wage plus year-end bonus opportunity
o No late nights or weekends!
o Free on-site parking, plus nearby MBTA bus and commuter rail
o Blue Cross health insurance and free Blue Cross dental - both start day one!
o Vision, life and disability insurance, plus dependent and health care flexible spending accounts
o 401k savings plan with a generous company match
o Free on-site gym
o Company sponsored catered lunch on Mondays, plus company outings like scavenger hunt and paintball!
o Easy access location off route 128 with nearby Charles River walking/bike path, theatre, canoeing/kayak, shopping, restaurants and nightlife
o Casual office environment in the recently renovated Watch Factory building that incudes tons of history, retro character and modern finishes
Estimated Salary: $20 to $28 per hour based on qualifications.
DealerRater is looking for talented customer service professionals to join our Client Services team! Our team's goal is to provide top-notch service to DealerRater's rapidly growing client base including car dealerships, website visitors, and our internal sales staff. This is a full-time Monday-Friday position in downtown Waltham, right off Moody Street.
Responsibilities:
o Provide exceptional customer service to our dealer clients, website visitors and sales team via phone and email
o Advise customers on DealerRater products, features and best practices
o Respond and own customer issues and escalate to appropriate channels when needed
o Work through support tickets, customer communications and resolutions using Salesforce
o Interface and collaborate with other internal teams when appropriate
Experience, skills and education:
o Sincere interest in solving problems for clients, and enthusiasm in helping customers be successful!
o Associate's degree or equivalent (additional work experience may be substituted for degree) and some customer facing experience
o Experience using web-based software, search engines and social media
o Excellent written, verbal and listening skills
o Attention to detail, sense of urgency and ability to prioritize
o Professional phone demeanor
o Proficient user of Microsoft Office
o Working knowledge of Salesforce is not required, but a plus
Perks:
o Competitive hourly wage plus year-end bonus opportunity
o No late nights or weekends!
o Free on-site parking, plus nearby MBTA bus and commuter rail
o Blue Cross health insurance and free Blue Cross dental - both start day one!
o Vision, life and disability insurance, plus dependent and health care flexible spending accounts
o 401k savings plan with a generous company match
o Free on-site gym
o Company sponsored catered lunch on Mondays, plus company outings like scavenger hunt and paintball!
o Easy access location off route 128 with nearby Charles River walking/bike path, theatre, canoeing/kayak, shopping, restaurants and nightlife
o Casual office environment in the recently renovated Watch Factory building that incudes tons of history, retro character and modern finishes
Estimated Salary: $20 to $28 per hour based on qualifications.
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